Frequently Asked Questions
Individual MP3, script and e-Book orders are available for instant download following purchase. You will receive an email automatically when your order has been received, containing a link to the ordering area where you can download the product(s) in your order.
Our support team are here to help you. You can email us If you have any additional questions or concerns, please contact firstname.lastname@example.org
Unfortunately, digital MP3s, scripts, and e-Books are non-refundable. This also applies to healing sessions, yoga sessions, meditation sessions, and attunements. Despite putting significant effort, ethics, time, and energy into our sessions and carefully preparing for each one, we are unable to offer refunds for services already rendered.
After you place an order for any type of attunement, we will typically respond within 48 hours. During busy times, please allow up to 3 business days before receiving a response. This also applies to email communication. If you haven’t heard from us after 3 business days, send us a reminder. For orders of multiple attunements, we may spread the sessions out over several days. Course materials will be sent at the time of each attunement.
Ordering for someone else
You can place orders for attunements and sessions on behalf of someone else. If the items are not for yourself, please specify the recipient in the “comments” section during checkout. In the absence of such information, we will assume the attunements and sessions are for the person placing the order. If you place an order for someone else but the services are performed for you due to the lack of information, a separate order must be placed for that person.
Certificates are created using either the “Customer Name” or “Shipping Address” information provided with the order. If you prefer a different name or spelling, please specify it in the “message to seller” section at checkout. If the name differs from both the “Customer Name” and the “Shipping Address”, make sure to indicate which name should be used for the certificate. You can also send an email immediately after placing the order with the desired certificate name.
We take great pride, ethics, time, and energy in our sessions and put extensive preparation into each attunement. Whether it is a first-time attunement or a re-attunement, we perform the same level of work. Therefore, the price remains the same for both initial and re-attunements.